It's also possible you're blocked by PlayStation or Xbox. Use the links below for specific game or service bans. Some games and services have their own dispute process.
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You can still play many EA games offline in single-player mode. If that’s the case, we’ll have contacted you at the email address registered to your EA Account to let you know what you need to do. Sometimes you’ll need to re-enable your account first. By submitting this webform, your case will be with the team that specifically works on account bans and suspensions. But the team that helps with banned and suspended accounts only works via email. We're happy to help you with your games and other questions when you call or chat with us.
Look for emails from We send our first emails about bans and suspensions and our replies to you from that address. Sometimes we might even need longer to do it right. We want to make sure they have time to investigate your case properly so it may take up to 30 days to get back to you.
This means that we look at how people behave inside our games, and on forums and community sites that we host.Īll appeals are handled by a dedicated team. We want everyone to have a fun, fair, and safe gaming experience.
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using software or cheat tools that disconnect other players from the EA servers.win-trading or otherwise manipulating in-game ranking systems with the collaboration of others.stat padding (abusing game features in an unintended manner to artificially stack on scores).performing in-game exploits or abusing glitches or bugs.using third-party software, such as aimbots, wallhacks, and other similar cheats in order to gain an unfair advantage over other players.What we call cheating includes but isn’t limited to: We’ll also take action against any account that is posting vulgar, threatening, or harassing content in any EA game or on any EA website. We’ll take action on accounts when we see any content that’s inappropriate or when there’s evidence of cheating. We often issue a ban on your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. We often issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.Ī ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. Check your email or EA case history for more details.Ī suspension is when we temporarily remove your access to a game, part of a game, or your EA Account. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. We’ll ban players who break our User Agreement. Learn about the difference between a suspension and a ban, and find out what to do if you want to appeal an action.